Privacy Policy

Effective date: 1 June 2026

1. Introduction

ORION & OWA ASSOCIATES LTD ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

2. Data Controller

ORION & OWA ASSOCIATES LTD
Registered Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
Company Number: 16779976
Email: info@orion-owa.com
Website: www.orion-owa.com

3. Information We Collect

We may collect and process the following information:

• Full name
• Company name
• Email address
• Telephone number
• Country
• Product interest, approximate volume and enquiry details
• Information contained in correspondence with us

When you visit our website, we may also collect limited technical information such as IP address, browser type, device information, pages visited, date and time of visits and referring website addresses.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests
• Provide information about our products and services
• Manage customer, supplier and business partner relationships
• Improve our website and services
• Comply with legal, regulatory, accounting and reporting obligations
• Protect our business against fraud, misuse or security threats

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Legitimate interests: to communicate with potential customers, suppliers and business partners and to operate our business effectively.
• Contract: where processing is necessary to perform a contract or take steps before entering into a contract.
• Legal obligation: where we are required to comply with legal or regulatory obligations.
• Consent: where required by law, for example for certain marketing or cookie-related activities.

6. How We Store and Protect Your Information

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. Information may be stored using secure cloud-based systems, including email and business productivity platforms. Access to personal information is restricted to authorised personnel and service providers who require it for legitimate business purposes.

7. Sharing Your Information

We do not sell personal information. We may share information with professional advisers, IT and hosting service providers, regulatory authorities where required by law and business partners where necessary to provide requested services. Any third-party service providers are required to maintain appropriate safeguards for personal data.

8. International Transfers

Some service providers may process information outside the United Kingdom. Where international transfers occur, we take appropriate measures to ensure that personal data remains protected in accordance with UK GDPR requirements.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting or reporting requirements. Enquiry information may be retained for up to six years where necessary for business and legal purposes.

10. Your Rights

Under UK GDPR, you may have the right to access your personal data, request correction of inaccurate information, request deletion of personal data, restrict processing, object to processing, request data portability and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided in this policy.

11. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website usage. You may control cookies through your browser settings. Where required, a cookie notice will be displayed when visiting the website.

12. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact us at info@orion-owa.com.

13. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.